Built an integrated L&D program from scratch for an AI-powered career intelligence platform. Designed training for both internal workforce (career coaches, support staff, developers) and external customers (job seekers). Implemented ADDIE-Agile hybrid methodology with V-Model alignment ensuring learning objectives trace to business outcomes.
VendableAI needed to rapidly scale their career coaching workforce while ensuring consistent quality across all customer interactions. The existing ad-hoc training approach resulted in variable coach performance and extended ramp-up times exceeding 60 days.
Implemented a systematic ADDIE-Agile hybrid methodology that combined rigorous instructional design with startup-speed iteration. Used V-Model alignment to ensure every learning objective traced directly to measurable business outcomes. Built role-based training matrices for coaches, support staff, and developers with clear competency progression paths.
Reduced time-to-competency from 60+ days to 28 days (-53%). Achieved 94% training completion rate. Customer onboarding completion improved from ~40% to 78% (+95%). Established metrics-driven L&D program in 90 days.
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